Refund policy

We want you to be happy with every order. Because our products are cosmetics applied to the skin, we can only accept returns in the cases below, for hygiene and safety reasons.

Check your order on delivery

Please inspect your order as soon as it arrives and before use.

When we replace an item

incorrect, or not what you ordered
broken or damaged in transit
faulty, for example a spilled bottle or a pump that does not work

We will replace the item once the issue is confirmed. Occasional damage in transit does happen, and it is our responsibility to put right.

Condition of returned items

Returned items must be in their original condition, unopened and unused, with their packaging. We cannot accept opened or used cosmetics back, as we cannot resell them safely.

How to make a claim

Email info@basilandco.store or call 01099708850 with your order number and a photo of the item. Our team will guide you through the replacement or return.

Refunds

Where a replacement is not possible, we refund the price of the affected item. Orders paid by card through Paymob are refunded to the same card, normally within 7 to 14 working days depending on your bank. Orders paid cash on delivery are refunded in cash or by bank or wallet transfer, as you prefer.